Shipping & Delivery Policy

Explain your delivery process, timelines, and shipping coverage.

• Delivery timelines vary depending on the product and customization requirements.
• Customized corporate and wedding gifts may require additional production time.
• Shipping charges, if applicable, will be communicated before order confirmation.
• Delays caused by logistics providers, weather, or unforeseen circumstances are beyond our control.

Returns & Refund Policy

• Standard products may be eligible for return within 7 days of delivery if unused and in original packaging.
• Customized, personalized, or made-to-order products cannot be returned or refunded unless they arrive damaged or defective.
• Refunds, where applicable, are processed after inspection.

Cancellation Policy

• Orders can be canceled before production or dispatch begins.
• Once customization has started, cancellations may not be possible.
• Any applicable cancellation charges will be communicated at the time of request.

Privacy Policy

Mention how customer information is handled.

• We respect your privacy and protect your personal information.
• Customer data is used only for order processing, communication, and improving our services.
• We do not sell or share customer information with third parties except where required to fulfill orders or comply with legal obligations.

Terms & Conditions

Outline the general rules for using your website and services.

• Prices and product availability are subject to change without prior notice.
• Product images are for illustrative purposes; slight variations in color or finish may occur.
• We reserve the right to accept or decline any order.
• Customers are responsible for providing accurate delivery and billing information.

Warranty & Damaged Goods Policy

• Any damaged or incorrect product must be reported within 48 hours of delivery.
• Please provide clear photographs of the product and packaging for verification.
• After verification, we will arrange a replacement or suitable resolution.

Corporate & Bulk Orders

• Pricing for bulk orders is provided through custom quotations.
• Advance payment may be required for customized and bulk orders.
• Production timelines will be confirmed before order processing.